What do guests expect or want in all-inclusives that they didn’t before?Ī. We will definitely be looking at more plant-based, vegetarian and flexitarian menus soon. Guests are increasingly conscious of the food they consume and where the ingredients come from, and their impact on the environment. I recently attended the National Restaurant Association Show in Chicago, where the latest trend I discovered was the rise of plant-based food products. What are some recent trends or guest expectations in the all-inclusive market?Ī. Palace Resorts has resumed work on its upcoming ‘mega theme park’ called Malltertainment, which will open next to Moon Palace Cancun, featuring an amusement park, ice-skating rink, an 8,000-person auditorium, shops and the world’s largest go-kart track. At Palace Resorts all service personnel in the Rooms Division are given smartphones, so housekeepers, for example, receive their list of tasks in an app on their phone, making their jobs much easier. For staff too, technology has meant improved systems. The app is fast becoming an extension of the hotel’s service, allowing guests to do things like review and pay room charges, order or reserve services such as the spa and tours, and schedule baggage pick-up. Check-in can be done from a mobile app, and identifications and migratory forms can be sent to a hotel before arrival, meaning the hotel can advance the room assignment process and manage special requests, such as an extra bed, or capture information on allergies and food preferences. Many elements of hotel operations have been transformed by modern tools, which enhance several aspects of a guest’s holiday. How have all-inclusives changed over the years?Ī. I’m currently managing director for Moon Palace Nizuc, in the Moon Palace Cancun resort, but next month I am moving to The Grand, also within the resort, to become managing director and general manager. It received La Obra del Año award for the renovation of the 200-year-old house. Within three years I was front office manager, then I opened a boutique hotel, the Gran Casa Sayula Hotel Galería and Spa. I began as a telephone operator at the InterContinental Hotel in Guadalajara. His experience inspired me to strive for excellence in my own career. It’s in the blood! My father is a hotelier who’s been in the industry for more than 40 years.
How did you become general manager at Moon Palace?Ī. There are plenty more great all-inclusive hotels in Europe to be found where you don't necessarily need to splash the cash.Moon Palace Cancun managing director Heriberto Cota Castellanos speaks to Yolanda Zappaterra However, if you are tied to term times then you may want to check out our guide with insider tips for finding cheap all-inclusive packages including during peak seasons.ĭon't be disheartened if you can't quite find the right deal for you. It's worth noting that the cheap holidays do tend to be outside of the May half term dates. Zante from £244pp : Stay seven nights at the 4* Majestic Spa Hotel on an all-inclusive basis, departing from London Stansted on 15th May 2019. Rhodes from £298pp : Stay seven nights at the 4* Sunshine Rhodes Hotel on an all-inclusive basis, departing from Manchester on 8th May 2019. Majorca (Magaluf) from £293pp : Stay seven nights at the 3* Club B By BH Mallorca on an all-inclusive basis, departing from Liverpool on 15th May 2019. Majorca from £165pp : Stay seven nights at the 3* Club Cala Romani on an all-inclusive basis, departing from London Southend on the 14th May 2019.įuerteventura from £211pp : Stay seven nights at the 3* Elba Lucia Sport and Suite Hotel on an all-inclusive basis, departing from London Luton on the 14th May 2019.
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